Our class cancellation window is now 8 hours.
We've experienced rapid growth over the past several months and we couldn't be more proud of the community that's been built. With this growth, however, we've noticed a trend with late night drops and last minute cancels that leave empty spots in classes that can't be filled on short notice. With classes becoming more popular, we rely on everyone to help make the studio experience the best it can be, and this includes attending your booked classes.
Effective immediately, reservations for classes must be cancelled at least 8 hours in advance.
Cancel class reservations before the 8 hour mark to avoid the late cancel/no show fee
If you are on a waitlist, we will assume you want to be in the class and if a spot opens, you will be "pushed" into the class
If you are on a waitlist for an early morning class, you should wake up assuming you made it off the waitlist and check the status of your reservation
If something happens and you need to cancel within the 8 hour window, you must call, text, or send us a message in the app (no messages over Facebook or Instagram, please) as soon as possible.
Thank you for your understanding and see you in the studio!