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FAQ: Policies

Do I need to sign a liability waiver or acknowledge any terms & conditions?

When you sign up for Sweat, you acknowledge reading our liability waiver and our booking policies. This is handled at registration and you only need to do it once. If you'd like to review these policies again, the links are available below:

Does my membership have a contract?

No. We really do mean that you can cancel your subscription at any time. Everything is done on a month-to-month basis at Sweat. We don't like the games other studios play with advanced written notice, lengthy contracts, and technical jargon designed to confuse and ultimately take more of your money from you. We wanted an experience that was completely different and as a result we do not have contracts, nor will we ever have contracts.

If you'd like to cancel your recurring subscription, please send us a message in the Sweat app or by sending a chat through the website and we will cancel your plan for you. When you cancel your plan, we will cancel the next recurring charge on your account and you will have access to your plan for the remainder of the paid term.

Can I suspend or pause my membership?

Since Sweat is month-to-month and we don't use contracts, our membership "suspend" policy is different than other studios you may have worked with. We will ONLY suspend membership rates for valid medical reasons with a doctor's note. When you notify us of your desire to suspend your rate, we will cancel your membership renewal and your account will remain valid until the end of your current paid period. When you return to Sweat, we will activate your membership at the previously frozen rate.

Are there any class cancellation / no-show fees?

Yes. Please review the full policy here.

What is the minimum age to workout at Sweat?

The minimum age to workout at Sweat is 13 years old, with parental permission.

Do you offer a student/teacher/veteran/first responder discount?

Yes, we offer a 10% discount on our Sweat Elite plan. Please message us to receive a discount code.

Where can I read your privacy policy?

The Sweat Privacy Policy is available here.

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