At Sweat FXBG, we want everyone to have the opportunity to attend our group-fitness classes. One of our top priorities as your fitness studio is to keep you committed to your goals and staying on track with your health and fitness. To make sure we can accommodate everyone who wants to take classes, we have a few policies regarding reservations, cancellations, and the wait list.
Reservations can be made two weeks in advance and a valid pricing plan must be purchased in order to do so.
You made a reservation for a class but something comes up and you can’t make it. What should you do?
We get it, things come up, you don’t feel well, your kids are sick, a meeting is running over; life happens.
There is a 3 hour late cancellation policy for any daytime or evening class, with the exception of classes that start before 8 AM, in which case the late cancellation window is 8 hours.
Please remove yourself from your booking if you are more than 8 hours from the start time, or message us to remove you from a class if you need help. Of note, you'll need our help cancelling a class within 8 hours of the start so send us a message in the app, call, or text the studio.
If you fail to cancel a reservation or you don't make it to class, you will be charged a $10.00 "no show/late cancellation" fee if you are on an unlimited pricing plan. If you are on a class pack, you will have a class deducted from your account. If there should be a sudden emergency within the cancellation window, please contact us directly.
Fees must be promptly paid to avoid interruption to your membership. Accounts with unpaid fees are subject to suspension or termination, without refund, should they remain in arrears for more than 10 calendar days.
We use wait lists to ensure everyone has the opportunity to make it into a class. If the class you wish to sign up for is full, we highly recommend using the wait list, which you can join from our mobile app.
As spots become available, we will either push you into the class or you will receive a notification to join a class. Because we actively manage the waitlists, we assume that if you are on a waitlist you want to take a class. If you are added into a class from the waitlist and do not attend class, this will be treated as a no-show, regardless if you accepted a notification or not. If you are on an early morning waitlist, you should wake up as if you have made it into the class as waitlists to clear quickly, even in the middle of the night.
We encourage you to actively manage your waitlists and if you no longer want to be in a given class, please update your reservation accordingly.